Charles David Webb

513 NW Barbara Ln.Cell 817-760-1356

Burleson, TX  76028bwraith@gmail.com

SUMMARY(Wal-Mart, Texas Instruments, Verizon, Travel Centers of America), small businesses, military customers and home users for 9+ years. Assume complete control of all projects and approach user service issues with patience, flexibility and a sense of urgency.

·               Track record of success applying IT technology and tools to link people, automate labor-intensive processes, facilitate deployments and improve operating efficiency.

·               Adept at staying on-task and on-time despite shifting priorities and tight deadlines.

·               Exceptional ability to anticipate end-user needs and potential system-wide problems, implementing preemptive solutions or fixes before they escalate.

CERTIFICATIONSDell -  Systems Expert (Server, Desktop, Laptop,  Printers, Network Devices)

Samsung-  LCD/LED, DLP, Plasma TV Repair

HIPAA

EXPERIENCETruck Driver

Excellence in commercial transportation of a variety of products both dry and refridgerated. Emphasis on safe and timely delivery of products in accordance with FMCSA regulations.

Key Accomplishments:

·               Constant communication with customers to provide accurate location and delivery details

·               Over 300,000 miles of safe driving in all weather/road conditions

·               Accurate and electronically maintained logs for FMCSA compliance auditing

Technician

Provide expert technical support to a self-built client base, entailing network administration, system setups/rollouts and repair for computers, printers and TVs (LCD/LED/DLP/Plasma). Develop new business by acquiring and following up on leads from OnForce.com.

Key Accomplishments:

·               Leveraged Dell and Samsung Certifications to rapidly repair systems for clients with little to no downtime.

·               Delivered unparalleled service, achieving a 100% customer satisfaction rating.

·               Implemented information management systems (email, ticketing, fax, SMS) to effectively keep track of work for multiple clients.

 

 

 

 

 

 

 

 

 

 

 

 

 

Technician1 year 7 months

The College Techs

Performed computer repair for businesses and home users as well as on-site systems maintenance for companies without an IT Department. Advised clients on upgrades and preventative maintenance plans. Assisted in network planning and deployment of the latest cabling and network infrastructures.

Key Accomplishments:

·               Increased uptime by implementing a monitoring and management system that facilitated diagnostics on alerts.

·               Deployed Cisco remote security service to expand customer network hardening and provide remote access.

·               Lowered installation times of Windows and Linux systems from 3-4 hours to 1-2 hours, by implementing an automated provisioning and deployment system using unattended (unattended.sf.net) and ping (ping.windowsdreams.com).

 

R & R Solutions

As Field Technician, contributed to on-time operating system upgrades at Wal-Mart and Travel Centers of America using Cisco and HP hardware.

Key Accomplishments:

·               Wal-Mart: Sped up site deployments by installing real-time communication system that allowed for immediate interaction between Helpdesk and deployment team.

·               Travel Centers of America: Reduced verification process on PCI-compliant project from 1-2 hours to 10-15 minutes through utilization of a networking tool.

IT Administrator1 year 2 months

Sole on-site IT resource supporting 50+ users in US, Finland and India. Planned and maintained local/remote server/network monitoring, repaired desktops/laptops and oversaw purchases for local office. Spearheaded process improvements and led projects to completion. Partnered with overseas administrators to coordinate networking tasks.  

Key Accomplishments:

·               Adjusted infrastructure to reduce bottleneck formed by all traffic on the same subnets routing through firewall. Changed systems to allow network switches to communicate on dual VLANs based on port number and assignment.

·               Entrusted to handle shipments to/from anywhere in the world, and developed solutions to make process effortless. Provided R&D with version control software to track all code revisions and give customers access to new software versions on demand. Version control software also automatically duplicated itself to India and Finland, resulting in faster fixes and shorter resolutions times for customers.

·               Enhanced audio system in main conference rooms, increasing capacity and clarity while eliminating costly external conferencing services.

·               Above efforts reduced overall support response time from days to hours and dramatically increased user satisfaction.

 

 

 

 

 

 

 

 

 

 

Technical Consultant and Technician5 months

Key Accomplishments:

·               Texas Instruments: On-site technician accountable for deployment and data center management of UNIX systems for silicon and chip manufacturing.

-         Maintained 100% uptime in an environment where downtime was not an option.

·               Computer Connections: Managed in-house/remote Windows 2000 and SBS 2003/XP networks for companies without IT Departments, including Web hosting services. Provided remote and phone supporting using Webex, RDP and VNC.

-         Became “go to” resource for most clients and point of contact for all vendors.

Provisioning Engineer/Network Operations Tech2 years 3 months

Set up, upgraded, repaired and deployed server systems for customers in Windows, Linux and BSD environments. Maintained an active server monitoring system for 1000+ users.

Key Accomplishments:

·               Deployed solutions that reduced server install times from 2 hours to 30 minutes.

EXPERIENCE

SKILLSDatabases:SQL Server 2005-2000, MySQL 5-3

Platforms:Windows 7/Vista/XP/2000/9x/3.1, Server 2008/2003/2000, SBS 2003/2000, Linux (Redhat Enterprise 5 and 4, CentOS 5-3, Debian 5.0-3.1, Fedora Core 9-2, FreeBSD 6.2-4.10)

Hardware:Dell Servers/Portables/Workstations, NAS, HP/Compaq Desktops/ Portables, Sun SPARC Series, Ultra Series (Hardware Level), Access Concentrators, ATL Tape Backup, PDA’s, Smartphones, Blackberries, Custom Load Balancing Solution (Linux and LVS), NetApp FAS 270, Nokia IP Firewall with VPN Solutions

Software:MS Office 2003/XP/2000/97, Active Directory, Exchange 2003/2000, ArcServe Backup, Remedy, OASIS, RT, Proftpd, vsftpd, IIS FTP, Filezilla, Apache HTTP 2.0/1.3, Qmail, PostFix, Sendmail, IIS Pop3/SMTP, ALT-N Mdaemon, Cpanel, Plesk (7.0-8.1 Windows/Linux), Nagios, Cacti